1. Introduction
This policy explains how RouteInDunes handles messages, suggestions, and general communication from website visitors. Since our platform provides free, informational content only, we do not offer bookings or purchases. Therefore, traditional cancellation or refund processes are not applicable. However, we believe in maintaining transparency about how we receive, manage, and respond to your input. Every message submitted through our contact form is handled with care and never shared publicly. You are not required to share personal information, but if you do — we treat it securely and respectfully. This policy outlines your rights, and our responsibilities in keeping communication open and safe. It is part of our broader privacy commitment.
2. No Commercial Activity
RouteInDunes does not sell products or offer services that involve payment or delivery. There are no purchases, subscriptions, or orders on this site. As such, there is no need for cancellation or refund procedures. We do not collect payment information, and we never request financial details. Our focus is on sharing helpful content for independent travel planning. You can access and use our website without any form of registration or obligation. This structure ensures clarity and minimizes confusion. Your use of this site is entirely voluntary and free of charge.
3. Contact Form Communication
When you send a message via our contact form, we use it only to respond to your specific request or comment. If you decide to change or retract your message, simply contact us again and we will assist. We do not store submissions permanently, and we never share or publish what you send. All communication is private and used solely to improve the user experience. You will never be added to any list or receive unsolicited messages. The form is designed for clarity and ease of use. We encourage respectful and relevant input. Your comfort and privacy are always respected.
4. Feedback and Suggestions
We value thoughtful feedback that helps improve the clarity, structure, or usefulness of our content. Suggestions about travel routes, road conditions, or new topics are welcome. All submissions are voluntary and non-binding. While we do not guarantee a response to every message, we review all input carefully. Feedback may be used to refine route descriptions or add new information to the site. Your name or email will never be published or displayed. We do not pay or reward suggestions, but we do value every contribution. Our aim is to improve through community-driven insights.
5. Privacy and Voluntary Input
You are not required to share personal information to use our site or send feedback. If you choose to provide your name or email, it will be used only to respond to your inquiry. We will not contact you unless you reach out first. Your data is never used for profiling or analytics. Communication with us is 100% voluntary and can be ended at any time. We do not operate accounts, profiles, or subscriptions. You control the flow of interaction at all times.
6. No Automated Systems
We do not use automatic responders, chatbots, or email campaigns. Every message is read and, when appropriate, replied to by a real team member. We believe in meaningful, human communication. While response times may vary, your message will not be ignored. If it contains feedback, it may be logged for internal review even without a reply. There is no tracking or behavioral analysis of messages. This approach ensures genuine and respectful communication.
7. Respectful Use of the Platform
All messages and feedback must be respectful, appropriate, and related to the website’s content. We do not tolerate spam, offensive language, or irrelevant messages. Inappropriate submissions will be deleted without notice. Users are responsible for the tone and content of their messages. Our goal is to maintain a safe and helpful environment for all. If your message does not follow these guidelines, we reserve the right not to respond. Constructive input is always welcome.
8. Information Updates Based on Feedback
If your feedback includes corrections or new travel-related information, we will review it carefully. Valid suggestions may lead to content updates or adjustments on specific route pages. Not all input will result in change, but all will be considered. We rely on user insight to keep our platform current and accurate. Any changes made will be done without linking them to individual users. We aim to reflect real-world road and travel conditions as closely as possible. The more relevant feedback we receive, the better the experience for all visitors.
9. Policy Revisions
This policy may be updated from time to time to reflect changes in our communication process or site features. When changes occur, we will update the text and note the revision date. Continued use of the contact form implies acceptance of the latest version. No updates will change your rights to privacy or limit your control over communication. We strive for transparency and simplicity. Reviewing this page periodically is encouraged. If you disagree with the updated terms, you may stop communication at any time.
10. Contact Information
If you have any questions about this policy or would like to clarify anything related to communication or feedback, please contact us using the details below.
📍 Address: The Dubai Mall, Galeries Lafayette, Level 1 – Dubai – UAE
📞 Phone: +971 55 521 0221